Albert Einstein Medical



Philadelphia, Penn.

◊  509-bed teaching facility
◊  90,000-visit ED census (2009)
◊  Level-1 trauma center
◊  48 treatment areas (rooms/bays)

On average, patients admitted to Albert Einstein Medical in 2002 spent nine hours in the Emergency Department before transfer or discharge. Six years later, after deploying an advanced RTLS infrastructure to track wait times and patient interactions, ED patient stay has decreased to 3.5 hours.

Additional results…

  • Generated $9.95 million per year in revenue by reducing incidence of left-without-treatment (LWOT) and diversion
  • Reduced ED length-of-stay from approximately nine hours in 2002 to less than 3.5 hours in 2008 — despite a 24 percent increase in census
  • Fewer walkouts: Percentage of patients who left without being treated due to long wait times dropped from 5 to 0.5 percent.
  • Decreased average diversion hours per month by 89 percent.
  • Reduced payment denials for ED services from 3.4 percent to 2.1 percent
  • ED patient satisfaction, as measured by Press Ganey, rose 15 percent.
  • Improved collection rate of key intervals to 100 percent.
  • Decreased decision-to-bed interval times for admitted patients by 25 percent.