Hospital Wayfinding Solution to Improve the Patient Experience
Mobile Wayfinding: The Cure for Missed Medical Appointments
Healthcare facilities and their sprawling campuses can be overwhelming and challenging to navigate.
Children’s Healthcare of Atlanta’s new state-of-the-art medical campus covers more than 70 acres. Figuring out where to park and finding the correct office can be stressful and negatively impact the patient experience.
According to Deloitte, 30% of all hospital visitors get lost on their first visit. Missed medical appointments cost the U.S. healthcare system $150Bn each year.
Hospital wayfinding systems utilize Bluetooth low energy (BLE) technology found in smartphones, which allows for seamless connectivity and lets patients and visitors view the hospital map on their mobile device and navigate in real-time.
By investing in wayfinding, healthcare facilities can improve workflow efficiencies, patient satisfaction (HCAHPS scores), and reduce missed or late appointments.
Flexible Wayfinding Solutions
Healthcare providers can start simple and grow. A web-based solution can be deployed as an economical standalone offering, without the need for any onsite hardware installations. Alternatively, combining real-time wayfinding with other location services investments, from a single source, reduces IT burden and maximizes ROI.
Mobile Hospital Wayfinding Improves Patient Experience
Web Wayfinding Solution:
Let users generate turn-by-turn indoor routing directions from home via a desktop browser or when they arrive at your facility on a smartphone browser.
This affordable solution can be deployed in as little as two weeks. Update content anywhere, anytime, without extensive training or dedicated staff.
Real–Time Mobile Wayfinding:
Enable blue dot, GPS-like indoor navigation that allows patients and visitors access to interactive maps that route them to their locations in real-time by using their actual position.
Real-Time blue dot technology fuses GPS, BLE and WiFi signals, to compute the best possible blue dot location every 1⁄2 second.
Hospital Wayfinding Benefits
Improve the experience for visitors and patients
Increase the number of
Decrease the time staff spends giving directions
Increase the speed of emergency services access
Mobile–powered Patient Experience
The Chief Experience Office (CXO) is constantly looking for ways to improve the patient experience; before, during and after hospitals visits. Feature-rich mobile solutions enable healthcare providers to elevate the patient journey while optimizing operational and staff efficiencies, lowering costs and boosting revenue.
A single Digital Front Door on mobile facilitates interactions and transactions between patients and providers. Branded and integrated applications can include: electronic health records (EHRs); patient portal; appointment scheduling; bill pay; prescriptions; mobile engagement; Telemedicine; digital wayfinding; and express check-in.
Using innovative mobile solutions provides real benefits that bring your facility to the future of healthcare.
Vizzia’s technology partner has deployed over 75M square feet of wayfinding coverage at some of the largest healthcare facilities in the United States: Dignity Health; MD Anderson, Mount Sinai; Cook Children’s; NYU Langone; and Houston Methodist.
A Digital Front Door Enhances Patient and Provider Engagement
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Vizzia is a leading provider of fully managed Real-Time Location Systems (RTLS), helping hospitals reduce costs, streamline processes and improve patient care.